Frequently Asked Questions
Explore our FAQ page for fast answers to your pressing inquiries! Whether you're curious about shipping options or product specifications, our clear and concise responses will guide you. Let’s make your shopping experience effortless!
Ordering & Payments
All questions related to your ordering experience, payment procedures, and changes or cancellations to orders.
Available payment methods?
Securely pay online using Credit cards, Debit cards, net banking, UPI, and available Wallets.
The Cash On Delivery option is unavailable to help prevent fraudulent transactions.
Money has been debited from my account, but my order has failed.
If your payment failed during checkout, please promptly contact us at support@thehouseoftech.in for assistance.
How can I check my order details?
Upon placing an order, you'll receive a confirmation email with the order summary. Alternatively, you can log in/sign up to your customer account with the contact email used during checkout to access order details, history, and saved addresses.
Shipping & Returns
Find out more about product shipping, tracking your order, and returning or exchanging items.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days (excluding weekends and holidays) to arrive. Delivery details will be provided in your confirmation email.
Refer to our Shipping Policy for details.
How can I track my orders?
Orders and delivery updates will be communicated via contact email.
What should I do if my order hasn’t arrived by the expected delivery date?
We understand how important timely delivery is. However, shipping times can vary based on your location and our logistics partner. Orders typically arrive within 3-7 business days, but there might be slight delays due to factors beyond our control. Please check the tracking details for updates. If your order is still missing, contact our support team at support@thehouseoftech.in, and we’ll work with the logistics provider to resolve the issue promptly.
Product Policy
Your Peace of Mind, Built into Every Product
Are custom-built systems returnable?
No, custom-built systems are made to your specifications and are non-returnable. Please verify your requirements carefully before placing an order. In Case of such cases contact our team at earliest.
Are prebuilt systems tested before shipping?
Yes, all prebuilt systems undergo rigorous performance and quality checks before dispatch to ensure reliability.
How can I ensure component compatibility?
For custom builds, we verify compatibility for all selected components. For standalone purchases, contact us for assistance.
Are there any items that cannot be returned?
Customized systems and software licenses are non-returnable. Returns are only accepted for damaged or defective items, as per our policy.
What after-sales support is available?
Our support team is available Monday to Saturday, 9 AM–8:30 PM, for technical assistance, setup guidance, and troubleshooting.
Support and After-Sales Service
With You Every Step: Before and After Your Purchase!
How can I contact customer support?
You can reach our support team via our Contact Page or email us at support@thehouseoftech.in. Support is available Monday to Saturday, from 9 AM to 8:30 PM.
What is the average response time for customer queries?
We typically respond within 2-3 hours during working hours.
Do you provide assistance with PC setup?
Yes, we offer setup guidance for custom and prebuilt systems. Contact us if you need help with installation or initial setup.
What if I face issues after receiving my product?
Our team is here to assist with troubleshooting or warranty-related claims. Simply reach out to us with your order details and a description of the issue.
s technical support available for standalone components?
Yes, we provide technical assistance for components purchased from us, including compatibility and troubleshooting guidance.
Do you offer after-sales support for custom builds?
Absolutely. We are committed to ensuring your system performs as expected and offer ongoing support for custom-built PCs.
Privacy Policy
Transparency at Every Step
What personal information do you collect?
We collect personal details such as your name, email address, phone number, billing and shipping addresses, payment information (credit/debit card details), order information (including custom specifications), and technical information like your IP address and device details.
How do we use my information?
Your information is used to process and fulfil orders, provide customer service, personalize your shopping experience, and comply with legal requirements.
What rights do I have regarding my data?
You have the right to access, correct, delete, or opt out of marketing communications related to your personal data. Please contact us at support@thehouseoftech.in to exercise these rights.